Policies for Patients and Visitors
Smoke Free Policy
In line with current legislation and to provide a healthier environment for our patients, visitors and employees, smoking is prohibited throughout the hospital.
Smoking is permitted only in designated external smoking areas:
• Outside Main Entrance at benches.
• Outside St Joseph's/St Teresa's Ward at benches.
• Outside Day Ward at benches.
• Outside Outpatients Entrance.
• Outside Admissions Entrance at benches.
• Front of Laboratory.
Complaints Policy
Cappagh National Orthopaedic Hospital has put in place a complaints procedure. We guarantee that all complaints will be treated confidentially and will be processed in a timely and efficient manner in accordance with the Complaints Policy.
Address all correspondence to:
The Complaints Officer,
Cappagh National Orthopaedic Hospital,
Finglas, Dublin 11.
Phone: 01-8140 446.
Freedom of Information
- All applications under the Freedom of Information Act (1997) to be made in writing and duly signed and forwarded to the Freedom of Information Officer.
- Proof of identity must be provided.
- Requests to be accompanied by two forms of identification one to be photographic (i.e. copy of driver licence or passport).
Address all correspondence to:
Freedom of Information Officer,
Cappagh National Orthopaedic Hospital,
Finglas, Dublin 11.
Phone: 01-8140 446.
Patient Rights
In accordance with the Patient Charter produced by the Department of Health and Children...
You have the right:
- To expect a high standard of care.
- To information concerning your treatment.
- To informed consent including the risks involved in your treatment.
- To have your privacy respected, especially when the nature of your clinical condition is being discussed with you or your relatives by hospital staff.
- To be treated in a courteous manner at all times by every member of the hospital staff.
- To be treated with dignity.
- To confidentiality.
- To seek a second opinion.
- To refuse to participate in the teaching of medical students by your consultant.
- To refuse to take part in any clinical trials or research concerning the use of new drugs or medical devices.
- To be treated with respect for your religious and philosophical beliefs.
- To complain about any aspect of hospital service, to have the complaint investigated, and to be informed of the outcome as soon as possible.
- To access your health records.
Mission Statement
We are inspired by the love of Catherine McAuley and the Sisters of Mercy.
We strive to Care for all patients with excellence, Cherish the uniqueness of each person and Treat them with compassion, love and integrity.
We are constantly challenged to meet the needs of our times in all aspects of care, through ongoing education and research.
