Privacy Statement

Cappagh National Orthopaedic Hospital respects your right to privacy. All information collected and processed through this website complies with our obligations under the Data Protection Acts, 1988 to 2018. The purpose of this website Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website.

By visiting this website, you are accepting the terms of this website Privacy Policy.

Privacy Statement

This Privacy policy describes how Cappagh National Orthopaedic Hospital processes personal information of users collected through its website (

Cappagh National Orthopaedic Hospital endeavours to protect and cherish the privacy rights of all staff, patients, and visitors and will take all necessary steps to protect the fundamental privacy rights and freedoms of individuals.

This policy also describes options available to you, our end users and visitors regarding the Hospital's use of your personally identifiable information and what your rights are regarding access to, correction and deletion of data held by the Hospital.

Collection and use of personal information on Cappagh Website

Cappagh National Orthopaedic Hospital does not collect any personal data about you on this website. Any information which you provide in this way is not made available to any third parties. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Any personal information which you choose to send to us via the website will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Acts, 1988 to2018.

Collection and use of technical information

Cookies: This website does not use cookies, apart from temporary "session" cookies which enable a visitor’s web browser to remember which pages on this website have already been visited.

A cookie is a piece of data stored on the user’s hard drive while they are visiting a particular website. It contains simple information about the user’s identity but no personal information. When the user closes their browser, the cookie is destroyed. You can set your computer not to accept cookies without a loss of functionality on this website.

Log Files: Technical details in connection with visits to this website are logged by us for our statistical purposes. No information is collected that could be used by us to identify website visitors. The technical details logged are confined to the following items:

  • The IP address of the visitor's web server
  • The top-level domain name used (for example .ie, .com, .org, .net)
  • The previous website address from which the visitor reached us, including any search terms used clickstream data which shows the traffic of visitors around this web site (for example pages accessed and documents downloaded)
  • The type of web browser used by the website visitor
  • The Operating System used by the website visitor

Statistical information that is gathered does not constitute "personal data" for the purposes of the Data Protection Acts, 1988 to 2018.

Links to Other Sites: You should be aware that:

  • If you access another site through a link we provide, you are subject to the privacy policy of that site.
  • Links to other websites do not constitute an endorsement of that website by Cappagh National Orthopaedic Hospital.
  • Cappagh National Orthopaedic Hospital is not responsible for the content or privacy policies of any other websites to which you may find links on this website.

Cappagh National Orthopaedic Hospital is a Data Controller and must comply with certain important rules about how we collect and use personal information. All personal data processed by our Hospital is processed in accordance with the obligations under current Data Protection law.  Cappagh National Orthopaedic Hospital collects, stores and uses large amounts of personal data every day, such as medical or health data, which may be paper-based or held electronically.  We take our duty to protect your personal information and confidentiality very seriously and are committed to taking all measures to ensure it is held securely and only accessed by those with a need to do so.

Information we collect and how we use it

The healthcare professionals caring for you keep records about your health and any treatment and care you receive.  These records help to ensure that you receive the best possible care and they may be written on paper and/or held on a computer.

Collected information may include:

  • Your name, address, date of birth, in case of emergency (I.C.E), phone number, GP details etc.
  • Information in relation to your appointments.
  • Notes and reports about your health, treatment and care.
  • Results of x-rays, scans, laboratory investigations and other relevant tests.

It is essential that we have accurate and up to date information about you so that we can give you the best possible care.  Please check that your personal details are correct whenever you visit us and inform us of any changes.  This minimises the risk of you not receiving important correspondence.

Information will only be kept on our systems for as long as required for the provision of health services. The hospital follows the HSE’s guidelines on the retention of healthcare records.

In general terms, your records are used to direct, manage and deliver your care so that:

  • Healthcare professionals have the information they need to assess and improve the quality and type of care and treatment you receive.
  • Appropriate information is available if you see another doctor, or are referred to a specialist.
  • Your concerns can be properly investigated if a complaint is raised.

Some of the ways we collect information from/about you include:

  • Referral letter received by us.
  • Telephone call from external health providers.
  • Attendance at a clinic
  • Forms sent to patients prior to treatment request information.
  • Admission to the hospital
  • Insurance form completed

We share information about you with others directly involved in your care and we also share more limited information for indirect care purposes; both of these are described below.

Direct care purposes:

We share information about you with other healthcare professionals directly involved in your care so that you may receive the best quality care.

Indirect care purposes:

We also use information we hold about you to:

  • Review the care we provide to ensure it is of the highest standard and quality.
  • Ensure our services can meet patients’ needs in the future.
  • Investigate patients’ queries, complaints and legal claims.
  • Ensure the Hospital receives payment for the care you receive where appropriate.
  • Prepare statistics on the Hospital’s performance from anonymised data.
  • Audit services
  • Undertake heath research that has been approved by the hospital’s Ethics committee. Anonymised data is used as a basis for research purposes.

There may be other circumstances when we must share information with other agencies.  In these rare circumstances we are not required to seek your consent.

Examples of this are:

  • TUSLA – Child & Family Agency where there are reasonable grounds for concern that a child may have been, is being or is at risk of being abused or neglected.
  • An Garda Siochana if the information is essential for the investigation of a serious crime.
  • If there is a concern that you are putting yourself or another person at risk of serious harm.
  • If we have been instructed to do so by a court
  • If your information falls within a category that needs to be notified for public health or other legal reasons, e.g. certain infectious diseases

SMS text messaging

Subject to your consent, we use your mobile telephone number(s) to remind you of your appointment details via text.  If you no longer wish to receive these reminders you can ‘opt out’ by contacting the Hospital where you can request your telephone number(s) to be removed from the service.

Surveillance cameras (CCTV)

We employ surveillance cameras on and around the Hospital site in order to:

  • protect staff, patients, visitors and Hospital property
  • monitor operational and safety related incidents

We will only retain surveillance data for a reasonable period. In certain circumstances (serious or criminal incidents) we may need to disclose CCTV data for legal reasons.

Your rights and data accuracy

You have the right to request access to your personal data.

If you discover that information kept about you by the hospital is factually inaccurate, you have a right to have that information rectified or, in some cases you may also have the information erased. You can exercise your rights in this area by simply writing to the hospital keeping your data specifying your views.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.


Mission Statement

We are inspired by the love of Catherine McAuley and the Sisters of Mercy.

We strive to Care for all patients with excellence, Cherish the uniqueness of each person and Treat them with compassion, love and integrity.

We are constantly challenged to meet the needs of our times in all aspects of care, through ongoing education and research.